Shipping Policy

Shipping Policy for Sand + Fog

Order Processing

Sand + Fog processes all orders within 1–2 business days. Orders placed on weekends or holidays are processed the next business day. During peak seasons or promotional events, processing times may extend by an additional day or two. We will notify you promptly if any significant delays occur.

Where We Ship

We currently ship to locations within the United States. If you reside outside our standard shipping zones and wish to place an order, please contact us directly; we may be able to accommodate your request.

Shipping Methods and Delivery Times

Standard Shipping: Delivered via UPS Ground from California. Transit time ranges between 2–9 business days after your order has been dispatched. Delivery time varies based on your location within the U.S.
Expedited Shipping: Available for most domestic orders at an additional cost, which will be calculated and displayed at checkout.

Orders over $75 qualify for free standard shipping automatically at checkout.

Shipping Fees

Shipping fees are calculated based on your order details and destination, and will be clearly displayed at checkout before you finalize your purchase.

Order Tracking

After your order ships, you will receive an email containing a tracking number. Please allow a few hours for the tracking information to become active in the carrier’s system. You may also log in to your Sand + Fog account to track your order status anytime.

International Shipping

International delivery times vary widely due to destination and customs processing. Any customs fees, import duties, or taxes imposed by your country are your responsibility. Sand + Fog cannot predict or cover these additional charges. We recommend consulting your local customs office for details before placing your order.

Address Accuracy

Please verify your shipping address carefully during checkout. If you realize there is an error after placing your order, contact us immediately. We can update the address if your order has not yet shipped. Once your package is in transit, address changes must be handled directly with the carrier.

Lost or Delayed Packages

If tracking shows no movement for an unusually long time, please contact Sand + Fog. We will initiate an investigation with the carrier. Should the package be officially confirmed lost, you may choose to receive either a replacement shipment or a full refund.

Damaged or Faulty Delivery

If your package arrives damaged or the contents appear compromised, please take photos of the package before opening. Report any damage to us within 7 days of receipt so we can assist you with a resolution.