Return & Refund Policy

Return & Refund Policy for Sand + Fog

Return Eligibility and Timeframe

At Sand + Fog, we want you to love your purchase. You have 30 days from the date your order ships to request a return.

To qualify for a return, items must be unused, unopened, and in their original packaging. For hygiene reasons, opened or used products are not returnable unless they are defective.

Items marked as final sale or limited edition cannot be returned.

If you are unsure whether your item qualifies for a return, please contact us before sending anything back.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please notify us within 7 days of delivery. Include a photo of the item you received so we can resolve the issue promptly.

Sand + Fog will cover return shipping costs for damaged or incorrect items and will provide your choice of a replacement or a full refund.

How to Initiate a Return

Contact us through our store’s contact page with your order number and the items you wish to return.
Wait for return authorization—we will not accept returns without prior approval.
After authorization, ship the items back using a trackable shipping method.

Return Shipping Costs

Return shipping is your responsibility unless the return is due to a defective or incorrect item from Sand + Fog.

We strongly recommend using a shipping method with tracking, as we cannot refund items lost during return transit.

Refund Processing

Once your return arrives and passes inspection, we will issue a refund to your original payment method.

This process typically takes 5-10 business days, depending on your bank or card issuer. You will receive an email confirmation once your refund is complete.

Exchanges

If you prefer to exchange your item for a different scent or product, please contact us. Exchanges are subject to product availability.

If the replacement product costs more, we will send you a payment link to cover the difference. If it costs less, we will refund the difference to you.

Additional Notes on Fragrances

Since scent preference is highly personal, it is not considered a defect. If you are unsure about a fragrance before ordering, feel free to reach out to Sand + Fog for personalized assistance.

Questions or Assistance

If you have any questions or need help with returns or exchanges, please contact Sand + Fog through our store’s contact page. We look forward to assisting you.